they worked ok with BT Hub 5 from Ethernet socket on the back of Hub into a Power socket then could reach my Computerized Telescope 10m up my garden from Powerline Adapter in the Kitchen with long Ethernet cable. The closer you are, the better the signal. They are only free on the top tiers and VOLT customers. Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. The Virgin Media Connect app is the control unit for your WiFi. QuickStart, set up and connections. Enter the Settings Password which is printed on the back of the Booster (not your WiFi password). Switch on at the mains socket. Get the Hub ready by connecting the wires. That's on Amazon for £103 so pretty cheap. 3 Plug the larger Booster into a mains socket in the same room and switch on. on 08-03-2023 09:06. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. It’s easy to set up, but not quite as cutting edge as the mesh networks available from other networks. Watch on. on 12-05-2023 09:36. Setting up the Virgin WiFi Booster is a breeze: Plug in the booster close to your Virgin Media Hub. Forum Team Options. You can't use the TP Link plugs with the VM pods. When that LED changes to solid green, they are connected. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage. 3 pods and the connect app would not connect to the hub after several calls to various departments Martin N from the forums team who helped with my original fault came back to me and said a fun pin reset on the. Very Insightful Person. Here I do a step by step guide on how to set up powerline adapters to help. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. . co. Download the free Connect app for Android devices. Hi. Step 4. Options. Hi, I was supplied with a pair of WiFi boosters by Virgin a number of years ago but they now appear to have given up the ghost. It’s a simple solution and should work for you. VM no longer supply boosters. Devolo WiFi 6 Repeater 3000: Best mid-range Wi-Fi 6 extender. Step 2) Select “Wireless Network Settings” in your router after logging in. See moreUsing our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. All you need is an Ethernet cable routed to the central plac. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. do i have to attempt to get through v. To get the best signal from. First, you will plug the smaller booster directly into the outlet for setting up the device. You can only order one at a time if they are needed and can have a maximum of three. I have both Virgin and o2 volt contracts, any help greatly appreciated . If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. 0 Kudos Reply. If your connection isn’t working, try resetting your router by turning it off and on again. Most Virgin broadband packages come with either the Hub 3 or the Hub 4, and which a customer gets will likely come down to availability of devices at the time. How to Set Up Virgin WiFi Booster? Plug a Smaller WiFi Booster. I require a booster for our wifi router but am having trouble ordering one and being this time of year the phones are very difficult to get through on. Anyway I can get a booster? I’ve searched on here but keep going round in circles. Amber light on WiFi booster pod. Tap Order a WiFi Booster if an option. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. May be different pathways and wording on the 3 Hub types Then, go to advanced>wireless signal>security, rename the 2. • Wait 2 mintues for Scan. If so, Tap Optimise. Super Hub 1, 2 or 2ac. Our old WiFi Boosters can help you tackle WiFi coverage problems. Enter the IP address into a web browser an log into your Virgin Media router. Home Phone. To run the scan, simply connect to your. I made the test with the app in 2 rooms of my flat and the signal is really poor . Connect a laptop to the Booster using an Ethernet cable. Here's how you can improve your WiFi signal in your home and if required order a WiFi booster using the Virgin Media Connect app. Hi @Bexdcr17, Thank you for your post and welcome to our community forums. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. Wifi booster. Joining in. To run the scan, simply connect to your. Switch on the Wi-Fi booster and wait for a light indicating that it’s working. If the Connect App cannot improve signal strength, it will suggest using a wireless booster. Virgin Media recently upgraded me to the Hub3 and my extender now does not work despite a factory reset, all the lights displayed green. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to. Virgin Media engineer installation. Place the booster in a central location for optimal coverage. The pods are only free for volt customers and 1gig service. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. The Virgin Media Connect app will perform a WiFi scan around your home by directing you room-to-room and testing the speed in each one. In addition to a revamped whole-home Wi-Fi policy, Virgin has updated its Connect mobile app to let customers test the Wi-Fi strength in their home room-to-room, with a new feature called ‘home. If it’s not a technical issue you need help with then we’re here to support you on. Just make sure you use a computer/laptop to set it up. Options. How to connect your devices to a Wi-Fi hotspot . Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. Powerline kits use your home's electrical wiring to connect devices. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. . 3 hours ago. I had my broadband set up last week and am trying to get hold of virgin to request a booster as my package offered up to 3 or 4, I can't seem to get through via phone or email so wondering if I can get help here. Add the details to your laptop’s WiFi settings, and you’re good to go. Virgin Media Help - Get help, tips an. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices, increasing the range. WiFi Max. 1. Broadband. Plug your Wi-Fi booster into. Gaming Support. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. I've had a look on our side, and it appears that the Pods are. All forum topics; Previous topic; Next topic;. Connect your device to the booster’s WiFi network. I did figure it out so I thought about making this short video which may help you. If you reboot your modem it will automatically select the most appropriate channel for you. Select the Ring device you want to test. Virgin Phone Switchover. How do i go about getting hold of Wifi boosters, the engineer didn't leave any info ThanksAX5400. The accompanying instructions are helpful. Options. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod; • Tap Start the scan • Then Start the scan again • While connect to WiFi, Tap I’m ready • Wait 2 mintues for Scan • Scan complete, Tap continueWhat To Look for in a WiFi Booster? WiFi boosters come in two formats: dual-band and single-band. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called…. 2. I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. The white power light will come on and the arrows will be flashing amber or red. Are they even compatible? Any help would be appreciated. • Scan complete, Tap continue. However I know that it’s not as it’s very slow and keeps. My son's bedroom also slow. I also ta. Watch more home network Wi-. I don't work for Virgin Media. The RSSI value will be green (good), amber (poor), or red (very poor) to. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They are free on Volt, 1GB or Oomph bundles. Browse Virgin Media Virgin Media Community. Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Joining in. 1 Plug the smaller Booster into a mains socket close to your Hub. Following that, we can see if you are experiencing any issues with the Wi-Fi coverage, and offer further support with this. Virgin Media Connect. . The acquisition gives a significant boost to Virgin Media’s capability to provide out-of-home connectivity for consumers and businesses and propels the ultrafast broadband provider. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings. QuickStart, set up and connections. Using the connect app i have scanned each room and have 4 rooms that are poor signal, i was told by doing this i would then access claiming a booster pod. Like a marathon runner, it covers longer distances, slower. This promotion means you won’t pay the usual setup fee of £35. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Broadband, TV and Landline offers. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Best done from a wired connection. We’re so confident in this technology that we’ve launched. Connect the booster to your Virgin router using an Ethernet cable. ”No setup fee. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Virgin will supply customers up to three WiFi Pods in total, but each time. - or just wait here for a VM person to respond in a day or two and they will sort the first one for you. This makes it best for gadgets nearer your Hub or Booster. Please can you try the below steps usng the Connect the app:-. Forum; Apps. Shop Broadband, TV and Landline Offers Broadband DealsIt can take up to 14 days for Volt benefits/speed boosts to kick in. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. We have a WiFi booster that has stopped working have tried to pair and reset but not working. Virgin media pod is an intelligent #wifi extender. This is a free download that users can install on their mobile devices, and allows them to test the strength of their Wi. They use your home’s electrical wiring to boost the WiFi signal in the room. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Hi @Bexdcr17, Thank you for your post and welcome to our community forums. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Hi, We had our Virgin broadband set up at the weekend but we've found that the signal on the 5ghz network is patchy upstairs. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. They’ll team up with the Virgin Media WiFi. The home scan feature will guide you from room. • While connect to WiFi, Tap I’m ready. Then directs me to sign up for max for £8/month to get a pod. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Note the color of the RSSI value listed for Signal Strength . 0c9821507a37ee02. The videos will walk you through the process for setting up a TP-Link Range Extender. I also ta. Pod not connecting. 1. This video is private. It then rebroadcasts them - using the same name and password. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. Connect the Hub’s power cable with the blue tab. Connect the Hub’s power cable with the blue tab. Sorry to hear that you're having issues that have led to you needing to request an Intelligent Wi-Fi pod. This wi-fi booster is excellent. on 21-10-2022 20:42. Tap Add a room, Tap the room you're in. Virgin app was useless it showed good connections everywhere, so they wouldn't give me booster. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Press and press the WPS button on the bigger virgin media Wi-Fi booster for 15 seconds and release it. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Account - Mobile. Options. On wired direct i get 220Mbs , on 5ghz i get 200mbs on 2. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. Wait 2 mintues for Scan. Connect the coaxial cable to your new Hub and secure it with a. • View, manage and even order WiFi Pods*. 1. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the other booster that was upstairs and plugged in the new wifi pod. I struggled for two days and communication with VM team didn't take me far. Intelligent WiFi. You can also call 150 from a VM landline or mobile, or. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. For iOS: Go to Settings > Cellular > Personal Hotspot. • Start the Scan (do this in every room) • Scan complete. including how to order online via My Virgin Media or through the Connect app. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Connecting a Wi-Fi Extender QLOCOM. How do I get devices in that room to connect to the booster instead? Thanks in advanceGo to solution. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. Start the Scan (do this in every room) Scan complete. Home Phone. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Virgin Media Support. Can someone look into this please. The white power light will come on and the arrows will be flashing amber or red. Once you log in, make sure your WiFi is on and the app will automatically connect to. 4 & 5 GHz network ssid's. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Having done a bit of searching, this seems to be a common issue as the Virgin Media Superhub 3. Scan complete, Tap continue. Open the Virgin Media Connect app and follow the on-screen instructions. Scan complete, Tap continue. Scan complete, Tap continue. QuickStart, set up and connections. 4ghz i get 120-160mbs The best money i ever spent as i have 22 Wi-Fi connected devices in the house Most use the 2. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. One of the key components of a strong and reliable WiFi network is the router. Hmm. Thank you. To do this unplug your modem; leave it for 30 seconds and plug it back in. )THIS VIDEO APPLIES TO:• TP-Lin. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. Tap the slider to allow devices to join the network. Using your browser, login to Virgin Media Powerline Booster's GUI page. After you’ve plugged in the booster, the next step is connecting to your main hub. Thanks. Start the Scan (do this in every room) Scan complete. Reply. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Take control using. Because they simply extend the range of the Hub’s signal, you won’t need to set up a new network. Switch on at the mains socket. 4GHz WiFi. WiFi hotspots. SpeedGo back to the Wi-Fi Booster and briefly press the circular WPS button on the left hand side. They are free on Volt, 1GB or Oomph bundles. TV. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. In the meantime, you can also see more information about Wi-Fi MAX here 👉 WiFi Max WiFi Speed Guarantee | Virgin Media. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. When connected to router via 2. I need to get a booster but I cannot figure out how to - 5181384. Wait 2 mintues for Scan. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. Put the VM Hub into modem mode (see VM website for “how to” details) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Ou. 4 GHz” in the “Wireless Band” settings. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. I do not want the device on my. After an lights have flashed on, connect the Booster to the Pivot, using the Ethernet cable provided. Press and hold the WPS/Virgin Media button on the hub for 12 seconds, then release the button after the lights start blinking. Just joined. Could you send me a link plea. Virgin media pod is an intelligent #wifi extender. Entertain me; Broadband Deals. Enter the IP address into a web browser an log into your Virgin Media router. WiFi booster not working. com. My issue is that every time I go into the connect app it shows both the wifi booster and the wifi pod and there is a. The pods can only be sent out one at a time too. The closer you are, the better the signal. Customers on the new M125 package will get a 22% uplift with average speeds. Use a wifi extender to increase the range of your wifi easily. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Stream from Virgin Media. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Broadband, TV and Landline offers. Wi-Fi boosters can help with those wireless signal dead zones around your home. Back a step. This is not an option, myself and my partner are box struggling working from home, due to poor connection. The best way to get a pod order is download the Virgin Connect app, from here do a scan. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). The mesh wifi pods now come with a speed guarantee . You can only order one at a time if they are needed and can have a maximum of three. 1. Account - Cable. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Mobile. Browse. Tap Optimise WiFi now if an option. 4. This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Scroll to the Network section. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Reasons to use a Wi-Fi booster . Virgin Media; My Virgin Media; Shop; Help;. The app now asks you to enter the password for your router’s 2. Virgin's. 0 and phone once you have your QuickStart box. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. . But if I move it anywhere else the light just keeps flashing and can. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. Discover the clever way to boost WiFi signal in hard-to-reach rooms. Then Start the scan again. 10. . Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 1 - then navigate to the following settings so you can differentiate between the signals. WiFi Max. The app scan should be something along the below lines; • Tap Start the scan. Does anyone have any ideas please? However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. I'm a Very Insightful Person, I'm here to share knowledge. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Unfortunately the other end. There are a few things that you can check about your WiFi performance upstairs that can help give your signal a boost. Our Intelligent WiFi helps to make sure your gadgets connect to the best network. WiFi Booster Virgin. thanks!Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. The engineer will bring everything needed to install your Virgin Media services on your chosen day. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Please let me - 5181455. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. Phone. Click on the Wireless Network Settings option. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Networking and WiFi. The 5GHz network covers short distances, faster - like a sprinter. 5) Turn on the VM hub. They’re coded to your router when you order them from Virgin. The Virgin Media Connect app can help you set up and manage your home WiFi, and also get you connected to one of the 3. Hi hope all is well. Step 1. When I finally managed to connect to my Virgin Media (hideous) router, it wove seamlessly into my Deco X20 home mesh system. Virgin Media; My Virgin Media;. Account - Cable. The Passphrases of the SSIDs must match. Please let me know how you get on. All wifi devices will now need reconnecting to the best SSID at each location. Easy to set up. Hi @Cabo55 . Hi I have Volt M350 Fibre, using a VM Hub 3 in the lounge and a couple of VM Wifi Boosters in bedrooms to improve the signal in parts of the house. 4ghz and 5ghz. Set up a guest network. How do I order a wifi booster/pod? I have no/limited signal on the one side of my house. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Optimisation complete, Tap Rescan room, Tap Start Scan. Instead, it has to do with your router and the security you have configured on your own local devices. This sounds like we are going to need to get a pod for you which helps with these types of issues. How do i get a wifi booster for free that i was promised if i requested. A power adaptor to plug into the Stream box and a power socket at the wall.